Refund policy
Return Requests
Because coffee is a perishable product, we generally cannot accept returns once a bag has been opened. However, if your order arrives damaged, defective, or incorrect, we’ll make it right. Please contact us within 7 days of delivery.
To request a return or replacement:
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Email us at support@tradefuelcoffee.com with your order number.
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Include a clear photo of the product and packaging (if damaged or incorrect).
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Our team will review your request and respond with next steps.
Refunds
If your return request is approved, we’ll issue a refund back to your original payment method within 3–5 business days.
Refunds are typically granted for:
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Products that arrive damaged or defective
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Orders fulfilled incorrectly by us
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Orders that never arrive (confirmed lost or delayed in transit)
Note: Shipping charges are non-refundable unless the error was ours.
Exchanges
Want to try a different roast? We may offer exchanges on unopened bags within 7 days of delivery. Customers are responsible for return shipping unless the product was incorrect or damaged when delivered.
Our Guarantee
Your satisfaction means everything to us. If you’re not completely happy with your TradeFuel coffee, reach out — we’ll do everything we can to make it right.
